Quality management systems are essential for businesses to meet customer needs, ranging from product control to enterprise-wide process management. Effective quality management can elevate organizations to brand domination, while poor management can ruin an enterprise. In this webinar, Tom Taormina, author of a groundbreaking new book on quality management, will share essential skills to help quality experts and managers champion business excellence and proactively avoid risks.

Join us on a journey through the history of industrialization to modern-day quality practices, where we explore the shift from minimizing defects to ensuring that no critical defect ever reaches the customer. We’ll also examine the evolution from traditional risk management to a proactive stance of risk avoidance, uncovering the key breakthroughs that drive success in manufacturing and service companies.

Learning Objectives:

• Understand the historical progression of quality management systems from early industrialization to contemporary practices.
• Differentiate between minimizing defects and achieving zero critical defects in customer-facing processes.
• Explore the shift from traditional risk management to a proactive approach of risk avoidance.
• Identify actionable strategies for implementing organizational excellence and driving sustainable business success.

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